Opencom — Hệ thống nhắn tin khách hàng mã nguồn mở

Open Source Customer MessagingOwn your customer engine.The open-source alternative to Intercom. Self-hosted live chat, product tours, tickets, and AI agents—built for high-velocity teams.Flexible hosting for any teamSelf-host everything for total controlSelf-host backend + use our hosted frontends (Free)Use our fully hosted managed cloudLive InboxAlex M.Pricing question1m agoSarah K.Feature request5m agoDavid R.Bug report12m agoAsk AI Agent: How do I upgrade my plan?Manage inbox on the goThe Complete ToolkitEverything you need. Nothing you don't.A cohesive suite of customer messaging tools, engineered for speed and designed for modern workflows. Built on a single real-time engine.Sarah JenkinsJust nowHow do I upgrade my billing plan?Michael Chen5mThe API is throwing a 500 errorEmily Davis1hThanks! That fixed my issue.Alex Kumar2hCan we get a demo for our team?Sarah JenkinsOnline • [email protected], 10:42 AMHi there! We are currently on the Pro plan but we need to add 5 more team members. How do I upgrade my billing plan to Enterprise?MeHey Sarah! Happy to help with that. You can upgrade directly from your workspace settings.Reply to Sarah...Shared InboxMulti-channel support inbox tailored for modern teams. Route, assign, and resolve effortlessly.Step 2 of 4Configure AI Auto-ResolveTrain your agent on your documentation. It will automatically resolve repetitive queries and escalate complex issues to your team.Product ToursGuide users through your app with native, beautiful onboarding tours that drive activation.Support Tickets3 pending actionsNew TicketT-4092Cannot access billing pageHigh PriorityT-4091API Rate limit exceededIn ProgressT-4090How to export user data?PendingT-4092High PrioritySupport TicketsTrack complex issues alongside real-time chat. Seamlessly convert conversations to tickets.User: How do I setup SSO?docs/sso-setup.mdAI AgentDeploy an intelligent agent trained on your docs to instantly resolve common queries 24/7.Black Friday PromoActive (Sending)42%Open RateEmailInitial OfferWaitWait 2 daysIn-AppReminder BannerOutbound CampaignsTrigger targeted in-app messages and emails based on user behavior and segment rules.Analytics OverviewLast 30 DaysTotal Convos1,248 12%Median Response4m 8%Volume over timeAnalyticsDeep insights into team performance, resolution times, and customer satisfaction metrics.01High-performance InboxKeyboard-first navigation, real-time sync, and intelligent routing. Built to handle scale without breaking a sweat.Sarah JenkinsJust nowHow do I upgrade my billing plan?Michael Chen5mThe API is throwing a 500 errorEmily Davis1hThanks! That fixed my issue.Alex Kumar2hCan we get a demo for our team?Sarah JenkinsOnline • [email protected], 10:42 AMHi there! We are currently on the Pro plan but we need to add 5 more team members. How do I upgrade my billing plan to Enterprise?MeHey Sarah! Happy to help with that. You can upgrade directly from your workspace settings.Reply to Sarah...02Native Product ToursDesign multi-step interactive tours directly within your app. No fragile CSS selectors or third-party iframe overlays.Step 2 of 4Configure AI Auto-ResolveTrain your agent on your documentation. It will automatically resolve repetitive queries and escalate complex issues to your team.Start building without boundaries.Deploy your own high-performance customer messaging stack today. Zero lock-in, infinite customization.

* For copyright reasons we quote only the first 3 paragraphs. Read the full article at the source.